Word-of-mouth marketing has changed completely for the small, local business. In the past, if someone any bad experience, it may only reach a few from the friends. In today’s world, with the ease of online review sites, social media, and blogging, a nasty customer experience can reach hundreds or even several thousand people. This revolution has caught many owners off guard and they are scrambling to figure out how to manage and improve their online reputation. Many hope that Yelp will fail and online reviews could go away, but with Yelp’s recent influx of $100 million in capital, nevertheless going to double in size. Furthermore, AT&T will be launching a new review site, buzz.com. Customer content is exploding even more with the penetration of mobile devices makes it very easy to rave or rant at the present it happens. Customers are posting about their experience before they even obtain the check! Here’s a great example: google review posting service
I don’t just how to I feel about paying $3.50 for a plain crepe. That’s right. ONE. PLAIN. CREPE. $3.50!?! Anyways, I’m here at this time waiting for my two crepes, starving and kind of still thinking my partner and i paid too much for a crepe. It better be really really high-quality. Waiting. Still waiting and there’s only two other people here. Hungry. Eating food. I’m not exactly impressed or satisfied right now. I will have just decreased the street to Osha and gotten real food. I got one plain crepe and a turkey and cheese crepe. Nothing special about the subject at all. Thats waste. I’m likely to cry one tear for my unsatisfied agony right now. (Additional information: small restaurant with about 5 tables, in a decent neighborhood the American Apparel across the street, has gelato, and accepts Visa and MC.)
The impact of reviews is very broad as well. 84% of Americans say online customer evaluations have an influence on their decision to order a product or company. (Opinion Research Corporation, 2009). You cannot avoid monitoring these reviews. In addition, if you’re business only has several reviews, even if they’re all positive, happen to be at an extreme risk. Just one bad review (1 star) can a good immediate impact rrn your overall rating and reputation. Therefore, need to know work on an online business or store wide campaign to generate reviews. There are a couple of other great answer why reviews can benefit you:
What many company people don’t realize is that reviews have shown to actually increase profits and drive business. Businesses with great reviews and internet based reputations use this as a competitive advantage over others in their house. Consumer research from the Kelsey Group reported, “Consumers definitely will pay at least 20% more for offline services that received an “Excellent” or 5-star rating than for the same service when it received a “Good” or 4-star rating, the study stumbled on. More importantly, merchants are seeing could be on their bottom line. Of the 30 percent of small business retailers who had integrated product reviews their particular Web sites, 43 percent said reviews had resulted in more sales, while 28 percent indicated reviews had resulted in more traffic. (Ratepoint, Nov 2009).
In addition, reviews that are positive can also help drive profits through search engine optimization and may impact your rankings on local search and general search result. For local search and mapping sites from Google, Bing, and Yahoo, the search are aggregating reviews from many sites and use both quantity and quality (overall rating) inside ranking algorithms. This to get great reviews across many different sites as good. For sites like Yelp and Citysearch, review quality and quantity are very good influences on determining rankings. Reviews can even benefit you on general search engine rankings. The more review sites have got content about your (and links for site), the more this provides validation and “trust” on the search engine’s stage.
Review management is vital for success for local businesses. The chatmeter is in order to help you manage and monitor your reviews and time savings from visiting over everything these sites looking for your reviews.